Your order confirmation may take a few minutes to arrive and may be sorted into a different folder. Please add firstname.lastname@example.org to your contacts so that your email provider (Gmail, Yahoo, Outlook, etc.) will not sort us into a hard to find place.
If you do not see the confirmation in your inbox, your email provider likely sorted us into the following:
Yahoo typically sends order confirmations to your inbox. If it is not there, please check your spam and trash folders on the left side of your screen.
Gmail typically sends order confirmations to the Promotions folder in your inbox. To get there, click on your inbox on the left side, and click on Promotions directly above your emails and look for Christmas Land. Example below:
Outlook typically sends order confirmations to the Junk folder. To get there, on the left side of your screen, click on Junk Email and look for Christmas Land. Pictured below:
For any questions not listed here, please contact us and we will be happy to help!
What safety measures are in place to guard against Covid19?
We have created a comprehensive plan that is designed to keep our customers safe during the Christmas Land event. To view all operational changes implemented during the 2020 season, please see our Covid19 page here. Please don't hesitate to contact us with any questions! We're all in this together!
Can my ticket be refunded?
We do not grant refunds for tickets, but we are able to change reservation dates if needed. This season if you buy a passport and cannot attend, you will have the option to do a virtual Santa FaceTime call & pick up an activity kit or have it mailed to you.
When can I pick up my order?
Purchases can be picked up Nov. 28 - Dec. 20 on Saturdays and Sundays, between 10am and 6pm. Pick up when you come to Christmas Land, you don't have to pick up right when the order is ready! We are closed to the public during the week! Please note that all cookies are homemade each week and sell out fast. Quantities are limited and orders must be placed by the Friday before each weekend in order to ensure availability.
Is Christmas Land just for children?
Not at all! Adults with or without kids are welcome to enjoy our outdoor attractions:
Sit by our outdoor fireplace and listen to the songs of the season
Enjoy fresh fire pit pizza or delicious home made Christmas Land cookies
Christmas Land was created to offer a holiday attraction that evokes the aura of an old fashioned Christmas. This attraction is geared toward all age groups connecting families & communities in bringing back the spirit of Christmas. It features many activities inside & out for children and adults on a large farm area in Altamont, NY. Santa will be sure to make you feel like a kid again & believe in the magic of this glorious season.